Browser, Mobile Device, Tablet and Smartphone Support:
Browser, Mobile Device, Tablet and Smartphone Support
ETV ON-DEMAND is designed to support its full-featured set on all popular browsers, smartphones, tablets and mobile devices. This page clearly enumerates which browsers are supported. To date Google Chrome provides the best performance for video playback. Some mobile devices may require use of third-party software such as The Puffin Browser to view the videos. There is also now a puffin browser for PC's.
This support article is up to date as of February 26, 2018. Additional devices and information will come available as it is received.
Desktop Browsers
Having problems viewing videos on Windows 10? There are a number of issues related to new installations and upgrades of windows 10. We can help. Please contact technical support for further assistance.
This table lists which desktop browsers are fully supported by Silverlight, using HTML5 and/or Flash. Please note: the "-" symbol denotes unknown:
| Browser | HTML5 | Silverlight |
|---|---|---|
| Chrome 1 | yes | yes |
| Firefox 1 | yes | yes |
| Internet Explorer 8 - 9 | yes | yes |
| Internet Explorer 10 - 11 | yes | yes |
| Opera 1 | yes | yes |
| Safari 1 | yes | yes |
- New versions are frequently released.
All Silverlight Player features are supported on these browsers, with the exception of media playback. In a nutshell, not all browsers support WebM video and Vorbis audio.
Mobile Devices, Smartphones and Tablets
Although we do not officaially provide support for mobile devices, third party software(s) are readily available on the internet to accomodate playback for most devices. The The Puffin Browser works flawlessly on most mobile, smartphone and tablets.
If you have any questions regarding mobile devices, or require technical support please feel free to contact us.